Articles on: Purchase delivery
This article is also available in:

I paid, but did not get my product

Products are delivered automatically only when you join the server. Your purchase is linked to the Steam account that was connected during payment.


What to do


  1. Open the Steam app on your computer and log in to the same Steam account you used for the purchase.
  2. Start the game and join the server. The character selection menu is not enough.
  3. If nothing shows up, leave the game, restart Steam and join again.


Still nothing?


Check your order status in Order history or on the Payment status page.


If the order has status 2 (COMPLETED) and the product is not in the game, message us in chat with your transaction ID.

Updated on: 08/11/2026