What does my payment status mean?
Check your status on the Payment status page using your transaction ID or payment provider ID.
Status | What it means | What to do |
|---|---|---|
- (UNPAID) | The payment has not reached us yet or is still processing | Wait. A bank transfer may only be credited on the next business day |
1 (PAID) | Payment received, the product is waiting to be collected on the server | Join the server with the Steam account used for the purchase |
1 (COMPLETED) | Bought through a payment link from server staff, the server delivers the product manually | Give your transaction ID to the server staff |
2 (COMPLETED) | The server confirmed delivery or the time to collect has passed | Nothing. Delivered, but not in the game? Message us |
3 (FRAUD) | The order is under review or the server did not accept automatic delivery | Message us in chat with your transaction ID |
4 (REFUNDED) | The money was returned to the account you paid from | Nothing |
Time to collect
You have one month to collect a purchase with status 1 (PAID). If you do not join the server in that time, the order changes to 2 (COMPLETED) and the product will no longer be delivered.
Updated on: 08/11/2026