Articles on: Payments and refunds
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Money was taken, but my order is unpaid

Most common reasons


  • Several orders. Each click on "Buy now" creates a separate order with its own ID. Check in Order history whether a different ID is paid.
  • Payment still processing. Bank transfers, weekend payments and crypto can take longer.
  • Underpayment. With crypto, exchange fees can make less arrive than the order requires.


Still unpaid?


Message us in chat. Include your transaction ID and attach the confirmation from your bank. We will check where the payment went.


Payments sent directly to server staff (private transfers, phone payments) do not go through InDrop and we cannot help with them.

Updated on: 08/11/2026