> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.indrop.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What does my payment status mean?

Check your status on the [Payment status](https://indrop.com/en/payment-status) page using your transaction ID or payment provider ID.

| Status | What it means | What to do |
| --- | --- | --- |
| - (UNPAID) | The payment has not reached us yet or is still processing | Wait. A bank transfer may only be credited on the next business day |
| 1 (PAID) | Payment received, the product is waiting to be collected on the server | Join the server with the Steam account used for the purchase |
| 1 (COMPLETED) | Bought through a payment link from server staff, the server delivers the product manually | Give your transaction ID to the server staff |
| 2 (COMPLETED) | The server confirmed delivery or the time to collect has passed | Nothing. Delivered, but not in the game? Message us |
| 3 (FRAUD) | The order is under review or the server did not accept automatic delivery | Message us in chat with your transaction ID |
| 4 (REFUNDED) | The money was returned to the account you paid from | Nothing |

## Time to collect

You have one month to collect a purchase with status **1 (PAID)**. If you do not join the server in that time, the order changes to **2 (COMPLETED)** and the product will no longer be delivered.