> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.indrop.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Money was taken, but my order is unpaid

## Most common reasons

- **Several orders.** Each click on "Buy now" creates a separate order with its own ID. Check in [Order history](https://indrop.com/en/orders) whether a different ID is paid.
- **Payment still processing.** Bank transfers, weekend payments and crypto can take longer.
- **Underpayment.** With crypto, exchange fees can make less arrive than the order requires.

## Still unpaid?

Message us in chat. Include your transaction ID and attach the confirmation from your bank. We will check where the payment went.

> Payments sent directly to server staff (private transfers, phone payments) do not go through InDrop and we cannot help with them.