> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.indrop.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I get a refund?

A purchase can only be refunded if the product has not been delivered or collected yet.

At checkout you agree to immediate delivery and confirm that you understand you lose the right of withdrawal. Under the EU Consumer Rights Directive (2011/83/EU, Article 16(m)), the 14-day right of withdrawal no longer applies once the supply of digital content has started.

## When a refund is not possible

We do not refund a product that has already been delivered, including when:

- you changed your mind or the product did not meet your expectations,
- the server removed your rank or product for breaking server rules,
- you were banned after the purchase,
- the server ended its season or shut down after delivery.

## When a refund is possible

- the product was not delivered and cannot be delivered,
- you bought on the wrong Steam account or the wrong server and the product has not been collected yet (we will first try to deliver it where it should go),
- you paid twice for the same order,
- you bought the same product twice by mistake and the second one has not been delivered yet.

## How to request a refund

Message us in chat with your transaction ID. The refund goes back to the account you paid from within 14 business days, usually faster.